Lalou

Returns & Exchange Policy

Returns & Exchange Policy

Last updated: July 22, 2025

All items purchased are exchange or store credit only.

Please follow the link below to start a return:

START A RETURN

Items may be shipped back for an exchange at the customers expense and must be unworn and in their original packaging. Exchanges must be done within 5 days of order receipt.

If the customer keeps less than the free minimum shipping worth of merchandise ($75) from the order, we will charge the original shipping fee of $4.75.

If you choose to keep a credit, it will be emailed as a gift card. Credits expire after 1 year. Orders purchased using a gift card or store credit are FINAL SALE.

All Sale items and items purchased using a discount code are final sale. No exchanges.

Thank you!

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